Support access

Your garden data is yours. Support staff cannot open your gardens, plantings, tasks, or observations on their own; there is no backstage door. When a support question genuinely needs a look at your data, support sends an access request and the decision is entirely yours.

How a request works

1. Support sends a request with a reason (for example, “Investigating your workload forecast issue”). A banner appears at the top of the app.
2. The banner links to Preferences, where the request shows under Support access with Approve and Deny buttons.
3. Nothing is visible to support until you tap Approve.

What approval grants

• A read-only view of your gardens’ data: plantings, tasks, observations, and garden summaries. Support cannot change, add, or delete anything through this view.
• A one-hour window. The session expires on its own; support has to ask again for more time.
• A Revoke now button next to the active session in Preferences, so you can end it early at any moment.

The audit trail

Every step is recorded: the request, your decision, and each time support opens the view. Account-level details (your plan tier, beta status, and the gardens you belong to, without their contents) are visible to the operator for normal account support without a request — your garden contents are what the consent gate protects.

If you do nothing

A request you ignore simply stays pending and nothing is shared. You can deny it whenever you like.